Shipping Information

By Bruja ships world wide.

If you are currently questioning the status of your order please note that you will
receive an email notifying you when your items have shipped out along with a
tracking number. 
*Shipped via USPS First Class or Priority Mail*
Please allow 7-14 business days for your order to be shipped out after order
date. Shipping times do not include weekends. This time frame does not
include actual delivery time through the carrier. 
*Shipped via USPS First Class or Priority Package International Service*
Please allow 7-14 business days for your order to be shipped out after order
date. Shipping times do not include weekends. Please note actual delivery
date varies by destination and your countries custom regulation/policies.
By Bruja is not responsible for any custom fees or additional shipping
charges you may encounter once order has arrived at destination. 
Please note we are not responsible for any packages lost or misplaced
in transit by carrier. Once your package has been dropped off/picked up by
carrier, we are not held accountable for the events that take place after. No
refunds will be issued if a package is lost or misplaced in transit. Please contact
USPS to initiate a missing mail search request. 
 When you order an item that is listed as "pre-order" it signifies the product
is not yet in stock. Date of actual product arrival varies and it can take longer
for some items to process. For all items in this category we kindly ask that you
give us an additional period of 1-4 weeks for your item to ship out.  
By Bruja fulfillment varies. Please note that some items may arrive in
separate packages due to fulfillment location and or item measurement. If you
have received some of the items you ordered and not others, please know that
they are not lost or forgotten. All orders processed will be shipped out.
By Bruja operates during regular business hours (Mon-Fri) in 
Eastern Standard Time. If you have inquired about an order via email, you
will  receive a response between 24-48 business hours.Thank you for your
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